FAQs

Questions, answered.

Everything you might want to know before your first pickup.

Pricing & ordering

Luxe Routine & turnaround

Detergents & Luxe Gentle Care

Claims & recurring changes

Garment care & alterations

Commercial & partnerships

Still curious?

Questions, answered.

Pricing & ordering

How big are the laundry bags?

Is there a pickup and delivery fee?

How does the $20 welcome offer work?

Are prices final?

Luxe Routine & turnaround

What recurring frequencies are available?

How fast is turnaround?

Can I request expedited service?

How do pickup and delivery work?

Detergents & Luxe Gentle Care

Can I choose my detergent?

Do you offer laundry care for sensitive skin?

Can Luxe Laundry wash baby clothes?

Do you have fragrance-free options?

What if I'm sensitive to particular ingredients?

Can you add an extra rinse?

Is Luxe Gentle Care allergen-free?

Claims & recurring changes

When should I report a concern?

How much notice is needed to change a pickup?

When is my routine charged?

Garment care & alterations

Can my clothes be returned on hangers?

Can alteration work begin before I approve the quote?

What items are eligible for standard bags?

What's the difference between steaming and pressing?

Who does your alterations?

Do you photograph my garments?

Do you clean comforters, pillows and blankets?

Do you offer linen rentals?

Commercial & partnerships

Do you offer commercial laundry services for businesses?

What types of commercial textiles can Luxe Laundry care for?

Can my business arrange recurring laundry service?

How is commercial laundry priced?

Do you offer commercial pickup and delivery?

Do you use laundry disinfectant?

Can I combine commercial laundry with property cleaning?

What is the Royal Buttler Company partner discount?