Wash & Fold
The laundry gets done. Your day stays yours.
Our process
Four careful steps.
- 01
Your preferences come first.
Select your preferred detergent, fragrance preferences, and special instructions.
- 02
Thoughtful sorting and processing.
Eligible garments are reviewed and processed according to appropriate care requirements.
- 03
Washing and drying.
Clothing is washed and dried using suitable settings and products.
- 04
Neatly folded and prepared.
Your clean laundry is folded, hung, or a combination according to your preferences. Customer-provided or Luxe Laundry hangers are accepted without any additional hanging or hanger fee.
Fabric care
Why every fibre is treated a little differently.
- Cotton
- Durable and absorbent, but prone to shrinking under high heat. Warm washing and moderate drying usually suit everyday cotton.
- Polyester
- Resists shrinking and wrinkles, yet can hold oily stains and soften or glaze under excessive heat. Lower dryer heat helps.
- Linen
- Strong when wet and grows softer with washing, but creases easily. Gentle agitation and careful drying protect its texture.
- Wool
- Felts and shrinks with heat, moisture and agitation combined. Many wool pieces need hand-wash methods or specialty care.
- Silk
- A delicate protein fibre that can lose lustre or weaken with harsh detergents, heat and friction. Often assessed separately.
- Blends
- Behave like a mix of their fibres. We follow the most sensitive fibre and the care label when choosing settings.
What fits in a standard bag
Everyday machine-washable clothing — t-shirts, jeans, activewear, pajamas, socks, casual shirts and similar items. The Luxe Linen Bag holds standard sheets, pillowcases, towels and washcloths.
Priced separately
Comforters, duvet inserts, pillows, oversized blankets, quilts, dry-clean-only pieces, delicate silks and wools, embellished garments and items needing pressing. We'll always confirm before caring for specialty pieces.
Detergent & fabric-care preferences
Your laundry. Your preferences.
Everyone has a different idea of what fresh laundry should feel and smell like. Some love a familiar clean fragrance. Others prefer no added scent at all. Luxe Laundry gives you the freedom to personalize your wash.
- Fabric softener: yes or no
- Additional rinse, subject to availability
- Ingredient-avoidance notes and fabric-care instructions
- Preferences saved for future orders
Everyday Clean
A dependable standard detergent option for eligible everyday laundry.
Plant-Based Care
A detergent option formulated with plant-derived cleaning ingredients.
Luxe Signature
An elevated detergent or fragrance experience for customers who enjoy a more distinctive fresh-laundry finish.
Fragrance-Free
A detergent option without added fragrance for customers who prefer unscented laundry.
Sensitive-skin and baby laundry are offered through Luxe Gentle Care. Product availability may vary; we never substitute a product that conflicts with your documented restrictions without your approval.
Luxe Gentle Care
A little more care for what touches your skin.
Add Sensitive Skin & Allergy-Conscious Laundry or Luxe Baby Care to any eligible Everyday, Family or Linen Bag.
Explore Gentle Care OptionsEligibility depends on fabric, construction and care labels. See our Luxe Care Guarantee.