Luxe Care Guarantee
Our Promise, Your Peace of Mind.
Documented Intake
Eligible specialty garments are photographed and documented when received, including visible stains, existing damage, and relevant care instructions.
Individual Tracking
Documented garments are associated with itemized order records to support accurate processing and return.
Quality Control
Before delivery, eligible garments and orders undergo a final review to help identify unresolved concerns and verify order completeness.
Re-Cleaning Requests
If an eligible item does not meet the agreed cleaning standard, contact us so we can review the concern and determine whether complimentary re-cleaning is appropriate.
Lost or Damaged Items
If an item is missing or appears damaged, notify our team promptly. We'll review the documentation, investigate, and explain the resolution process.
Reporting Concerns
Please report eligible concerns within 48 hours of delivery so our team can review the available records and respond.
Policy details
How we handle concerns.
Please report concerns within 48 hours. This is a requested timeframe, not a forfeiture of rights protected by law. Final terms remain subject to Washington legal review.
Eligibility+
- — Applies to items collected and processed by Luxe Laundry under a confirmed order.
- — Concerns should be reported within 48 hours of delivery, before the item is washed, worn, altered or treated elsewhere.
- — Items should be retained in the condition they were returned so our team can inspect them.
Evidence we review+
- — Intake photographs and condition notes recorded when the item was received.
- — Order records, bag counts, garment identifiers and quality-control notes.
- — Photographs, receipts or other information you can share about the item.
How valuation works+
- — We review each concern individually, including item condition and the available records.
- — We may ask for proof of purchase or other reasonable documentation of value.
- — Any reimbursement limits per item or per order will be published here once finalized.
Common exclusions+
- — Pre-existing stains, wear, weakened fibres or damage documented at intake.
- — Items laundered according to the care label that react because of manufacturing defects, unstable dyes or inadequate labelling.
- — Loose items left in pockets, and buttons, trims or embellishments not suited to professional cleaning.
- — Normal shrinkage, colour change or fading consistent with the fabric and its care instructions.
- — Items not suitable for our processes that were not disclosed when the order was placed.
Resolution options+
- — Complimentary re-cleaning or re-finishing where appropriate.
- — Continued search and reconciliation for items reported missing.
- — Service credit, refund, re-cleaning or another reasonable resolution, determined after individual review.
Report a concern
Tell us what happened.
Include your order reference and photos if you can. Prefer to talk? Call 425-777-1480.